By using the services of La Catrina House Cleaning, you agree to the following terms.
Services
La Catrina House Cleaning provides residential and commercial cleaning services by appointment.
Communication and Text Messaging (SMS)
By contacting La Catrina House Cleaning by phone or text message, you consent to receive communications related to customer service, scheduling, appointment confirmations, reminders, service updates, and responses to inquiries. Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP or request assistance by replying HELP.
Appointments and Scheduling
Appointments are scheduled based on availability. Customers are responsible for providing accurate contact and service information.
Cancellation Policy/Schedule Changes (fees may apply)
Submit cancellations/schedule changes at (817) 635-0607 or reply to your reminder email. Although a 7-day notice is appreciated, to avoid fees we require notice of at least 2 BUSINESS DAYS prior to the original service date.
- If cancellations/schedule changes are made 1 BUSINESS DAY prior to cleaning a $50.00 fee will apply.?
- If cancellations/schedule changes are made the DAY OF the cleaning 50% of your cleaning fee will apply.
If you cancel on the same DAY, we will not have time to fill your spot, which directly affects our employees’ income/retention.
FRIDAY AFTERNOON AND WEEKEND CHANGES: Please note that if you submit cancellations/schedule changes on a Friday for a Monday the $50 fee will apply due to our offices being closed over the weekend. If you submit cancellations/schedule changes after hours on Friday or over the weekend for a cleaning on Monday, the same day 50% cancellation fee will apply.“
Limitation of Liability
La Catrina House Cleaning is not responsible for pre-existing damage or conditions unless otherwise agreed to in writing.
Changes to These Terms
We may update these Terms of Service from time to time. Continued use of our services constitutes acceptance of the updated terms.
Contact Information
Phone: (817) 635-0607
Email: bookings@lacatrinahousecleaning.com